• 1. Is there an excess and how much is it?

    Yes, for most areas of cover there is a £100 excess. If your claim is settled the insurer will deduct £100 from the settlement amount. Check your policy details for all excess amounts.

  • 2. Does the contents section cover my belongings or do I need to have personal belongings cover?

    The contents policy covers your items inside your home against accidental damage, theft and loss from the insured perils such as fire, lightening, storm, flood or earthquake. The additional personal belongings cover we offer, covers your belongings away from home and outside of the UK.

  • 3. Why does the account name appear differently when I make a BACS payment?

    When making a BACS payment the account name may appear as 'Bode Insurance Solutions Limit' instead of 'Bode Insurance Solutions Limited' this is due to the account name being too many characters.

  • 4. Are my payments collected on a monthly basis?

    If you have opted to pay your total premium monthly, then your payment will be split over 12 months. Please see your policy schedule for details of your payments.

  • 5. How does the claim process work?

    You need to inform us as soon as possible after the incident has occurred. We will send you a claim form and request for further details which will all be specified in an email. Once all details are received, we will send the claim to the insurer for their consideration. We may need to send further information to the insurer, but we will keep you up to date with the progress of your claim.

  • 6. Will my policy automatically renew, or do I have to re-apply for my new policy?

    All our polices automatically renew. Renewal invitations are sent 2-3 weeks before the renewal date by email unless specified otherwise. There is no need to re-apply via our website.

  • 7. What do I do when I move out and no longer require the policy?

    The policyholder needs to let us know the date they want to cancel their policy this can be done by phone at 01903 890044 or email us at info@bodeinsurancesolutions.co.uk

  • 8. Do I need to let you know if I have moved address?

    If you have moved into a new rented property we will be able to transfer your policy to the new address. Please contact us by phone on 01903 890044 or email us at info@bodeinsurancesolutions.co.uk We will need your policy number, new address and the date you moved. We will then be able to amend your policy for no additional cost.

Most read advice

View more
Top 5 things tenants should know to help ensure a successful claim August 20th

Top 5 things tenants should know to help ensure a successful claim

Having an insurance policy and paying your premium does not automatically guarantee that your insurer will pay out when you make a claim.
How the Renters (Reform) Bill will affect tenants May 13th

How the Renters (Reform) Bill will affect tenants

The Renters (Reform) Bill has now gone through the House of Commons and is currently at the second reading stage in the House of Lords.
Fire safety – what are tenant’s and landlord’s responsibilities? March 19th

Fire safety – what are tenant’s and landlord’s responsibilities?

One of your landlord’s most important health and safety responsibilities is around fire safety.
Can a tenant redecorate their rented home? February 20th

Can a tenant redecorate their rented home?

Although many people still think of renting as being a temporary housing solution, the reality is that increasing numbers of tenants are living in the same property for several years, with many relying on the private rental sector to provide a long-term home.
Tenants’ responsibilities for avoiding damp in their rented home January 12th

Tenants’ responsibilities for avoiding damp in their rented home

There are lots of different sources of damp in a rented home all of which can damage the property and result in mould growth, which is not only unsightly, but, in some cases, can be damaging to your health if the mould spores are inhaled.
Top 5 tips for tenants this Christmas and through winter December 19th

Top 5 tips for tenants this Christmas and through winter

The colder, darker months, combined with festive activities, bring a number of extra risks that tenants need to be mindful of over Christmas and into the new year.
How to protect your information if your phone or laptop is lost or stolen November 20th

How to protect your information if your phone or laptop is lost or stolen

A survey carried out on 1,000 smartphone owners by mobiles.co.uk showed that, on average, people will lose two phones in their lifetime.
Going away for more than 30 days? Why your rented home won’t be insured October 30th

Going away for more than 30 days? Why your rented home won’t be insured

One of the conditions of your landlord’s insurance is likely to be that the property must not be left unoccupied for more than 30 days – and possibly less than that during the winter months.
Top 5 tenant insurance claims and how to avoid them September 20th

Top 5 tenant insurance claims and how to avoid them

Tenants often mistakenly believe that if their possessions are damaged or stolen while they’re in the property, their landlord is responsible for compensating them and will be able to claim on their own landlord insurance policy.
What to do if your rental home has been burgled August 15th

What to do if your rental home has been burgled

While the number of burglaries in England and Wales has been on a downward trend for the past 20 years, there were still 275,919 carried out in the year 2022/23, according to the ONS – that’s an average of over 750 a day, with January tending to be the peak month.
Renters (Reform) Bill – tenants with pets and what insurance will cover July 19th

Renters (Reform) Bill – tenants with pets and what insurance will cover

A year on from the Government publishing its White Paper on rental reform, the Renters (Reform) Bill has at last begun to make its way through Parliament.
Help! What tenants should do in an emergency June 19th

Help! What tenants should do in an emergency

No matter how well-maintained your rental home is, there’s always the chance that something could go wrong.
Checklist for tenants – what insurance will and won’t cover May 10th

Checklist for tenants – what insurance will and won’t cover

As a tenant, it’s well worth considering taking out contents insurance, as the landlord’s insurance will not typically cover your own possessions.
Why tenants should consider insurance for their rental home April 27th

Why tenants should consider insurance for their rental home

As a tenant living in a rental property, you might assume that your landlord will have insurance for accidental damage and also that they would be responsible for replacing any of your possessions if they were damaged or stolen through burglary, fire, flooding, etc.
How much do rental insurance costs vary and why? March 14th

How much do rental insurance costs vary and why?

Often, tenants think that if their belongings are damaged while they’re living in a rental property, their landlord’s insurance will cover the cost of repairing or replacing them.
Tenants, don’t rely on your landlord’s insurance – it may not cover what you think! February 22nd

Tenants, don’t rely on your landlord’s insurance – it may not cover what you think!

As a tenant, you might assume that if anything goes wrong with the home you’re renting, such as damage from storms or flooding, your landlord is responsible for taking care of you – finding you somewhere else to live if the property is uninhabitable and compensating you for any damage to your possessions
Cutting costs during the cost-of-living crisis? Don’t scrimp on insurance! February 2nd

Cutting costs during the cost-of-living crisis? Don’t scrimp on insurance!

Huge numbers of people are feeling the financial squeeze in 2023, and that includes landlords.
Are you insured for re-housing costs if your rental suffers damage? January 9th

Are you insured for re-housing costs if your rental suffers damage?

As a tenant, you may think that if anything happens to the property you’re renting that makes it uninhabitable – e.g. a flood, storm damage or a fire – your landlord has to find you somewhere else to live and cover the cost.
Do I need tenant insurance? June 6th

Do I need tenant insurance?

Accidents happen while you’re renting your home – they’re often unavoidable.

Sign in

Forgot Password?

Register